Ramen Life develops and operates a startup community management platform (the “Platform“), used by us and various organisations, businesses and community managers (our “Clients” or “Owner”) to manage and engage with members of their communities (“Communities” or “Community”).
We also maintain and operate the website www.ramenlife.co, its subdomains and its related features, such as our blog and newsletters (collectively, the “Site“) and access to the Platform is made possible through the Site (the “Services”).
We collect three main categories of data. Where this data may enable the identification of a specific person, or is linked to such identifying data, we will deem it as “Personal Information“.
1) Data automatically collected or generated
When someone visits, interacts with or uses our Services, including any e-mail or text messages sent to them via our Services, we may collect certain technical data about them.
We collect or generate such data either independently or with the help of third-party services, including through the use of “cookies” and other tracking technologies (as detailed in the section ‘Using our website and cookies’ below). Such data mainly consists of technical and aggregated usage data, such as IP address, non-identifying data regarding a device, operating system and browser, and user activity on our Services. We use this data to better understand how our users typically use our Services and how we could improve their user experience, our marketing campaigns and engagements, and the overall performance of our Services.
2) Data received from you
You provide us Personal Information when you create your account and user profile. When you do so we may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties.
You may also wish to add information regarding your organisation, business or projects. This information might include, but is not limited to, the organisation name, website, contact details, social media accounts, images, logo, industry, year founded, opportunities sought, stage, funding, type of business, location, staff numbers, business model and awards/ achievements.
To the extent that where such information concerns a non-human entity (e.g., a company or business), we do not regard it as “Personal Information”.
We may collect this information when you:
3) Data received from our Clients
Our Clients, Owners and Community Managers may use the platform to add and invite people to join their community. When doing so, they may submit Personal Information as listed above, in whole or in part. Any Client, Owner or Community Manager doing so is solely responsible to ensure the legal basis and authority for processing such Personal Information, its accuracy and completeness, and for providing sufficient notice and choice to their Community Members regarding the use of their data.
We use personal information in order to provide our Services and make them better; in accordance with our contractual obligations with our Clients; to contact our Visitors and Users (including Owners, Community Managers and Members), and in order to comply with applicable laws.
We may collect and use your personal information for the following purposes:
We may disclose Personal Information outside of Australia to Service Providers, third party suppliers and cloud providers.
Personal Data may be maintained, processed and stored by Ramen Life and our authorised affiliates and Service Providers in the Australia and other jurisdictions as necessary for the proper delivery of our Services, or as may be required by law.
When you provide your personal information to us, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may share your data with certain third parties, including certain service providers, law enforcement agencies and our affiliated companies – but only in accordance with this policy.
Sharing Personal Information with Clients, Owners, Managers and Members of your Community
Once you join a Community, your user profile will be made available to all Owners and their appointed Managers of such Community. All or part of your user profile may also be made available to other Members of a Community you join, according to the discretion of the Owners and Managers of that Community. Please note that Ramen Life is not responsible for any further disclosure, use or monitoring by or on behalf of your Community Owners, Managers or Members.
Compliance with Laws, Legal Process and Authorities
We may disclose or allow government and law enforcement officials access to certain Personal Information, in compliance with applicable laws and regulations, including for national security purposes. Such disclosure or access may occur with or without notice to you if we have a good faith belief that we are legally compelled to do so, or that disclosure is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing.
We may engage selected third party companies and individuals to perform services complementary to our own including (without limitation) hosting and cloud server services, data analytics services, marketing agencies and advertising services, data and cybersecurity services, fraud detection and prevention services, payment processing services, user engagement services, e-mail distribution and monitoring services, session recording, remote access services, and our business, legal, financial and privacy advisors (collectively, “Service Providers“). These Service Providers may have access to your Personal Information, depending on each of their specific roles and purposes in facilitating and enhancing our Services, and may only use it for such purposes.
Third Party Integrations
The Services may allow you to integrate with certain third-party services, in which case you will be bound by the terms of service and privacy notices of said third parties. Please make sure you read and accept them. We do not receive or store your passwords for any of these third-party services.
Protecting Rights and Safety
We may share your Personal Information with others, with or without notice to you, if we believe in good faith that this will help protect the rights, property or personal safety of Ramen Life, any of our users or any members of the general public.
Ramen Life Subsidiaries and Affiliated Companies
For the removal of doubt, Ramen Life may share your Personal Information in additional manners, pursuant to your explicit approval, or if we are legally obligated to do so, or we have successfully rendered such data non-personal and anonymous. We may transfer, share or otherwise use non-personal data in our sole discretion and without the need for further approval.
We may collect Personal Information about you when you use and access our website.
Our Services and some of our Service Providers utilise “cookies”, anonymous identifiers and other tracking technologies which help us provide and improve our Services, track your website usage, personalise your experience and monitor the performance of our activities and campaigns.
Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We and/or our carefully selected business partners, Clients, Owners and Community Managers may send you direct marketing communications and information about services or products.
This may take the form of emails, SMS, system notifications, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.
You easily opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities (e.g. an unsubscribe link) contained in the promotional communications you receive.
We may contact you with important information regarding our Services. For example, we may notify you (through any of the means available to us) of changes or updates to our Services, billing issues, service changes, password-retrieval notices, etc. You will not be able to opt-out of receiving such service communications.
We may hold your Personal Information in either electronic or hard copy form. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your Personal Information.
You can access the Personal Information we hold about you by contacting us at firstname.lastname@example.org. Sometimes, we may not be able to provide you with access to all of your Personal Information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your Personal Information.
If you think that any Personal Information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your Personal Information, you can contact us at email@example.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Effective: 1 July 2019